Community Manager
The Opportunity
Pillar4 Media is seeking a Community Manager to join its fast-growing team.
As a member of the Content + Brand team, you’ll work closely with senior leadership and other team members to focus on building trust with our online audience through platforms like email and social media channels like Facebook, Instagram, Twitter, YouTube, Reddit, Pinterest, and others.
You’ll work closely with the editorial and SEO teams as well as other cross-functional team members to develop an online voice for our brands. You’ll also be responsible for designing and executing on social media campaigns or giveaways to help grow our community and foster engagement.
We are looking for a highly motivated and organized individual who has a passion for fitness and a deep understanding of fitness products and equipment. This person is a strong communicator with the ability to understand how to create an online voice and ultimately help consumers on their health and fitness journey.
Pillar4’s mission is to help people live their best days, starting with their best night’s sleep. Our vision is to build the #1 content and commerce engine connecting consumers directly to the best brands in all four pillars of health and wellness: sleep, fitness, nutrition, and mental health.
What You'll Be Doing
Reporting to the Vice President, Brand, Content, and Design, the Community Manager will:
- Develop and execute on a social media strategy our fitness vertical; this involves collaborating with teammates to develop our community voice and managing posting schedules for our social media accounts
- Respond to customer questions and manage comments on our YouTube videos as well as other social media platforms
- Respond to direct customer inquiries via email with helpful resources, information, or product recommendations that best suit their personal needs
- Explore new channels and platforms for continuing to grow our community influence and engagement for our fitness brand; this could include additional social media platforms, live chat, or others
- Design and execute on strategic campaigns (including contests and giveaways) to help build our brand, grow audience, and foster engagement
What You Bring
- Bachelor’s degree in marketing, journalism, communications, or English
- Social media branding and online engagement experience preferred (internship experience accepted)
- Passion for health, wellness, and fitness
- Proven ability to juggle multiple projects at once and self-direct timelines
- Familiarity working in a challenging, fast-paced environment
While we’re looking for specific experiences and skills, nothing is more important than a strong can-do attitude, resilience in the face of change and uncertainty, and a passion for learning and creating.
What We Look For
Openness to feedback and collaboration
You’ll be working closely with folks across different teams, so you’ll need to be open to the process and accepting of feedback and critique.
Strong communication skills
You’ll have the ability to build relationships with external stakeholders, report up to internal stakeholders, and foster strong alignment with your team.
Alignment with Pillar4’s culture
We live by our values and expect our team to buy in.
- Act with focus
- Get after it
- Grow without limits
- Build the team
Entrepreneurial spirit
Our team members act like entrepreneurs in that we are incredibly driven, agile, goal-oriented, and are always up for a challenge.
Why You Should Join Us
Results
Pillar4 has built the #1 digital media company in the sleep health and hygiene space and is profitably expanding into fitness, nutrition, and mental health verticals.
Stability
We are privately owned, have a holding period of ‘forever,’ and have significant cash to invest.
Exposure
You will have a front-row seat in growing a business. Your teammates have built and sold companies, managed hundreds of employees, and run campaigns with Fortune 500 brands.
Market landscape
The $4 trillion health and wellness market is a highly relatable industry that is transforming. There’s no better time than now to be building a business in this space.
Career growth
There is no cap on growth, promotions, or the opportunity to own and put your stamp on important projects. Prove your value and you will be rewarded accordingly.
Learning
We are a mighty team with subject matter experts in creative, branding, content strategy, SEO, paid media, and more. The opportunity to grow new skills and learn from smart people is endless.
Impact-focused
Opportunities to take part in our quarterly initiatives with organizations like Beds for Kids and The Green Chair Project and help respond to the critical needs of our local communities.
Fun
The team has a high bar for excellence but also a real interest in each other and making work fun.
The Package
Who We Are
Launched in 2017, Pillar4 Media operates a portfolio of websites that help consumers live their best days, starting with their best night’s sleep. We aim to educate consumers about whole body health and wellness and help them make better, faster purchase decisions to improve their health.
We also partner with the leading direct-to-consumer brands in our markets to grow their businesses online. Our current portfolio includes the following:
- Mattress Advisor, launched in 2017
- Mattress Nerd, acquired in 2018
- Sleepopolis, acquired in 2020
- Mattress Clarity, acquired in 2020
- The Fit House, launched in 2021
- Partnerships with large media brands
Pillar4 has operations in Charlotte, Raleigh, NYC, and Austin with remote teammates stretching to Denver and Portland.
Pillar4 Media is part of the Three Ships family of digital businesses.
One Better Ventures (OBV) is an investor in Pillar4. OBV is a consumer-focused venture capital firm focused on creating sustainable businesses that do good in the world. OBV is led by the former management teams of Burt’s Bees and Seventh Generation.
All applicants are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, or any other discriminatory factors. Please note that we do not provide immigration sponsorship for this role. All offers are subject to a background check.
Team: Content + Brand
Location: Charlotte, NC; Remote